Complaint Handling Operator Romanian
Do you fancy supporting the clients of a premium international brand as a member of a first class but also friendly Contact Center? Then we definitely have a place for you. Let's join our team today!
What will be your duties?
You will be a member of a small however cooperative team that serves the clients of BMW Group Romania.
The main tasks you will be responsible for are dealing with the incoming complaints, inquiries, occasionally investigating complex cases.
Furthermore, you are going to also take part in general customer relationship, outgoing call campaigns and handling email and phone requests.
(We do not deal with direct sales and cold calls!)
Handling incoming complaints, questions and requests via phone, email and chat
- Recording and administration
- Gathering further information from the BMW dealer network and competent departments and experts of BMW Group Romania
- Preparing and submitting customer information responses
- Managing requests for new and existing services
Making outgoing customer service calls, such as
- Data clarification, customer satisfaction and event-related calls
- Lead Request handling and Follow-up calls
What do we offer?
- Cafeteria benefit (after probationary period)
- Home Office (after probationary period, office attendance only on Mondays and Fridays)
- During onboarding you will participle in a 1 month side by side training which will take you to the world of BMW and give deep insight to our campaigns, processes. The training will pay special focus on the details and ensure enough time to acquire all the necessary knowledge in theory and in practice.
- Company events (birthday-, Christmas parties; team-building events)
- Supportive, calm atmosphere, monthly Cake Friday
- Long-term employment
What do we expect?
Our expectations:
- Native Romanian language skills, both written and oral
- Intermediate English language skills
- At least upper secondary education
- Minimum of one year of experience in a call centre handling complaints and outbound calls
- Excellent communication skills
- Precision, independence and reliability
- Good Computer and MS Office skills
Advantages:
- Firm knowledge of Virtual Call Center and/or MS Dynamics software
- Experience in automotive industy
Does this sound like you?
Let's join us! Send us your CV to the following address: @ with the position title in the subject line, click on the button to do it easily: