Contact Center Operator Hungarian
Do you fancy supporting the clients of a premium international brand as a member of a first class but also friendly Contact Center? Then we definitely have a place for you. Let's join our team today!
What will be your duties?
You will be a member of a small however cooperative team that serves the clients of BMW Group Hungary.
Your duties will include dealing with the incoming email and phone requests, inquiries and complaints. You will also have administrative, responding, investigating and summarizing tasks along with preparing response emails.
Furthermore, you are going to also take part in general customer relationship and outgoing call campaigns. (We do not deal with direct sales and cold calls!)
Handling incoming questions and requests via phone, email and chat
- recording and administration
- gathering further information from the BMW dealer network and competent departments and experts of BMW Group Hungary
- preparing and submitting customer information responses
- maintenance and development of the relevant knowledge base and templates
- accurate management of the status of ongoing cases
Making outgoing customer service calls, such as
- Data clarification, customer satisfaction and event-related calls
- Lead Request handling and Follow-up calls
What do we offer?
- You will be a member of a small (8 members) cohesive team supported by a Team Leader and Account Manager
- During onboarding you will participle in a 1 month side by side training which will take you to the world of BMW and give deep insight to our campaigns, processes. The training will pay special focus on the details and ensure enough time to acquire all the necessary knowledge in theory and in practice.
- Participate in BMW training
- Competitive salary and fringe benefits package (Cafeteria)
- Stable, reliable, constantly evolving business background
- Supportive, calm atmosphere, monthly Cake Friday
- Long-term employment
What do we expect?
Our expectations:
- At least upper secondary education
- English language skills - level B2
- Contact Center experience
- Good communication skills
- High precision, independence and reliability are advantages
- Have good Computer and MS Office skills
Advantages:
- experience in automotive or other customer service
- possessing a firm knowledge of Virtual Call Center and/or MS Dynamics software
Does this sound like you?
Let's join us! Send us our CV to the following address: @ with the position title in the subject line, click on the button to do it easily: